Hope you’re ok. I’ll try to explain as best as I can via text.
Ok, Sonarworks turns down the sound automatically (mine turns down by -6.1dB) to avoid clipping;
Now you can turn this off with this little slider;
Then you can move the main slider to what ever volume you need (during mixing/listening etc);
When you don’t need to use it, or you need to bounce your mix turn the plugin off completely, you do this because it still keeps the volume down, even while it’s bypassed.
Let me know if that works for you as I think that’s your problem.