Hi Guys! First of all, sorry for the frustration! Kristin’s office hours yesterday were very well attended so it’s working for a lot of people, but not for you guys…so let’s fix it!
Please hit me today on the Live pop up chat on our website and we can set up a 1 on 1 meeting to troubleshoot the problem. I am quite sure it’s a simple fix and we can fix it live together.
Also, moving forward (and this is for everyone) PLEASE use the live chat on the website for ALL tech support issues. The forum is not really designed to handle these kinds of issues.
Alternatively, you can also email firstname.lastname@example.org for 1 on 1 troubleshooting, but nothing beats hitting us on our live chat!
Looking forward to fixing the issue and getting you into Kristin’s office hours next Tuesday!